Dreamstime Agency Today, PokerStars reached the end of a three-month trial of its new rewards system.
Its conclusions must have been positive, as the company has announced that it is making the new system permanent in most markets.
The new PokerStars Rewards program allows players to earn back up to 65% of what they pay in rake and tournament fees. This is a significant increase from the site’s earlier system, dating back to the Amaya era. PokerStars Rewards launches in most non-US jurisdictions
According to today’s announcement , PokerStars used the trial period to solicit input from players. Players on the global dot-com site took part in the trial, along with those in France and Spain, competing on its ring-fenced European site. (Portuguese players are also included on that site, but seemingly weren’t part of the trial.)
“Listening to community feedback, we know our players want more rewards, more ways to earn rewards, more transparency and simplicity,” said Severin Rasset , PokerStars Managing Director.
According to Rasset, the trial program was “very positively received” by participating players. Surveys showed “a 78% jump in satisfaction scores” among players.
This new 65% total rakeback at PokerStars comes from two sources. First is the “Core Program,” which offers up to 25% in direct rewards delivered via the now familiar Stars Rewards Chests . Players at most levels can also earn an additional 40% back by successfully completing Monthly Challenges .
As Severin mentions, added transparency is another factor differentiating the new program from the old one. Players can see at a glance where they stand, with a progress bar showing how many Chests they need to move up through the different Chest levels. More importantly, the value of the Chests is now fixed, not randomized as it has been for several years.
Meanwhile the Monthly Challenges are not open to players at the lowest Chest levels (Blue and Bronze), but are to everyone else. The requirements and rewards for these both scale with the player’s Chest level, but the ratio is the same 40% regardless. Who has access to the new Rewards program? The new PokerStars Rewards program launches […]
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